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Politica de retur

Politica de retur

Dacă sunteţi nemulţumit(ă) de produsul primit, vă permite să îl returnaţi în termen de 14 zile lucrătoare de la data primirii produsului, cu respectarea condiţiilor de retur de mai jos:

Orice retur trebuie să fie precedat de o notificare de intenție de returnare a bunurilor. Această notificare poate fi făcută prin e-mail la adresa [email protected] Retururile trebuie să fie însoțite de toate documentele primite în pachetul inițial de comandă și de chitanța primită de la firma de curierat - dovada plății, toate originalele

1. Refunds

According to Emergency Ordinance no. 34/2014 of 04/06/2014 the customer with legal personality is not entitled to unilaterally terminate the contract, the legislation in this area is only for individuals.
The returned product must be in the same condition as when it was delivered: labelled, in its original packaging, with the documents received and a receipt from the courier
The value of the product will be refunded to your account within a maximum of 14 days from the date we receive the return. The cost of the return will be borne by the customer. If the return conditions are not met, the product cannot be returned.
Attention! If you place an order during a special promotion and wish to receive a refund, all products ordered during that promotion must be returned for a refund.

2. Changing products

If you require a different product (model or size) than the one you are returning, we can assist you within the actual available stock in our warehouse. Products with the size requested for exchange can be delivered by courier to any specified address. The cost of shipping is your responsibility.
Thank you for being our customer and we encourage you to send us suggestions so that shopping at is always to your liking.
The address for product returns is: *********** , postcode *******
For notification of intent to return and any other questions, please contact us at [email protected]